Elemental You Returns Policy

Last updated: 16 November 2023.

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you’re looking to return or exchange your order, we offer free returns within 30 days of purchase. You can return your product for a different product or a refund to the original payment method.

Please note: Customized items and shipping costs do not qualify for a refund or exchange. Any item you want to return must be in new and unused condition. All items must be shipped back using by a prepaid label from Elemental You. We can not reimburse money a customer pays directly to a carrier.

Return Process

To return an item, email us at [email protected] with your Order Number and return reason and our support team will be happy to assist you with the next steps.

Refunds

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 7-10 days from the receipt of your item/s for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at [email protected]